Return & Refund Policy

At Regal Carpet, customer satisfaction is our priority. This Return & Refund Policy explains when and how you can request returns, exchanges, or refunds for your purchase.

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1. Return Eligibility

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery.
• The issue must be reported within 48 hours of delivery.
• An unboxing video is required as proof for damage/defect claims.
• The product must be unused, unwashed, and in its original condition with tags and packaging intact.

We do not accept returns for:

• Products damaged due to misuse, improper handling, or customer negligence
• Items that appear used, altered, or tampered with
• Custom-size carpets or made-to-order items (if applicable)

2. Return Window

Returns must be requested within 7 days of delivery. Claims submitted after this period may not be eligible.

3. How to Request a Return

To initiate a return, please contact us at: 📧 carpetregal@gmail.com 📞 8953465148 📍 GHOSIA AURAI BHADOHI, UTTAR PRADESH – 221301 Provide the following:

• Order number
• Clear unboxing video showing the issue
• Photos of the damaged/incorrect product
• Your contact details

Our team will review your request within 1–2 business days and arrange pickup if approved.

4. Pickup & Inspection

• Once your return request is approved, we will arrange a free pickup from your location.
• After the product reaches our facility, it will undergo quality inspection.
• Approval or rejection will be communicated within 2–4 business days after inspection.

5. Refund Process

• If the return is approved, refunds will be processed to your original payment method (UPI, bank account, card, etc.) within 5–7 business days.
• For COD orders, refunds will be issued to your bank/UPI account.
• Shipping charges (if any were paid) are non-refundable, unless the product was damaged or incorrect.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the desired item is out of stock, a refund will be issued instead.
• Only one exchange request per order is allowed.

7. Order Cancellation

• Orders can be canceled within 12 hours of placing the order, provided the item has not yet been shipped.
• Once shipped, the order cannot be canceled and must follow the return procedure.

8. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

• Used carpets
• Customized carpets
• Items purchased on clearance or final sale (if applicable)