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Terms & Conditions

Welcome to Regal Carpet. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. Introduction

These Terms & Conditions govern your use of the Regal Carpet website (“we”, “us”, “our”). By using our site, you accept these terms in full. If you disagree with any part, please stop using the website immediately.

2. Eligibility

  • You are at least 18 years old.
  • You have the legal capacity to enter into a binding agreement.
  • You are using our site for lawful purposes only.

3. Product Information

We strive to provide accurate product descriptions, images, and details. However:

  • Colors may vary slightly due to screen settings.
  • Sizes may differ by a small margin due to handmade or textile variations.
  • Errors in pricing, descriptions, or availability may occur, and we reserve the right to correct them at any time.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).
  • We accept UPI, Net Banking, Credit/Debit Cards, Wallets, and COD (if applicable).
  • In case of pricing errors, we may cancel or adjust orders after notifying the customer.

5. Order Acceptance & Cancellation

  • After placing an order, you will receive confirmation via email/SMS.
  • We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity.
  • Customers may cancel orders within 12 hours, provided the item has not been shipped.

6. Shipping & Delivery

  • Regal Carpet offers Free Shipping across India.
  • Delivery timelines vary by location (refer to our Shipping Policy).
  • Delays caused by courier partners, weather, or unforeseen events are beyond our control.

7. Returns & Refunds

  • Returns are accepted only under specific conditions (damaged, defective, or incorrect products).
  • Customers must report issues within 48 hours with an unboxing video.
  • For full details, see our Return & Refund Policy.

8. Use of Website

When using our website, you agree not to:

  • Engage in fraudulent or illegal activity.
  • Copy, distribute, or misuse our content or images.
  • Interfere with website functionality or security.
  • Submit false information during checkout or account creation.

9. Intellectual Property

All content on the Regal Carpet website—including text, images, logos, graphics, and product designs—is the exclusive property of Regal Carpet. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

Regal Carpet is not liable for:

  • Losses due to improper use of products.
  • Delays or failures caused by courier or external events.
  • Any indirect, incidental, or consequential damages.

Our total liability will not exceed the amount paid for the product purchased.

11. Privacy

Your personal information is handled securely and responsibly. For more details, refer to our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in [your city/state].

13. Changes to Terms

We may update or modify these terms from time to time. Continued use of the website implies acceptance of the revised terms.